Employer: Honeywell, Inc
Date: September - November 2020
Programs: Sketch, Abstract, InVision, Figma, Confluence, Jira, Miro, Photoshop
Role: UX Designer
Skills: User Interviews, C&C Analysis, Wireframing, Hi-Fidelity Interactive Prototyping, Usability Testing, Documentation, QA
Online: Honeywell, Inc owns the copywrites to Forge Insights. If you would like to talk further about my involvement in this project please contact me.
Forge Insights offered problems to be solved for both our intended end-users and the Honeywell analytics and UX programs as well.
Internal Honeywell employees must traverse multiple siloed platforms and software to make informed and timely decisions. Not only is gathering the data they are analyzing cumbersome and slow but evaluating it is extremely manual and sometimes reliant on years of experience and intuition. They also use separate and equally time-consuming platforms to track their KPIs and annual goals (Key Performance Indicators) in order to provide their management with visibility into their progress.
Employees and management need an application that centralizes all the data they need to make sensible decisions, quickly understand the impact of those decisions and allows them to act, offers them a solution to follow up on the success or failure of that action. Secondary to making timely high impact actions, they also need to track annual KPIs to make performance reports faster and easier to compile.
Additional to the end-user problems that needed to be solved, the process of creating this product served as an opportunity to improve internal UX and product management procedures, as well as core analytics products that needed refinement.
The solution fell into two main buckets:
Solution for the end-user:
A responsive, simple, and highly targeted web-based application that allows users to make punctual and well-informed decisions, allows them to follow up on actions, makes tracking goals and progress efficient, increases visibility for managers, and eases the burden of reporting on progress.
Solutions for the Product & UX Programs:
I was one of two designers on this project and co-led latter research, low to hi-fidelity design, usability testing, and QA.
Initial research and discovery were already completed before I joined the Forge Insights Team. While working on this product I was simultaneously upkeeping the Forge Design System and working on a Honeywell UX Design (Team) Site. The lead designer is really passionate about research and discovery and wanted to focus more heavily on those parts of the process. I knew she wanted assistance and requested to join her because it would allow me to experience the new Design System I helped create from a external perspective, as well as learn from a research savvy senior designer.
The main objectives of my role were to: